Delivery and payment
Security of shipments
We realize that when buying bedroom furnishings items, a very important issue is completely safe delivery, therefore:
- we attach great importance to the proper packaging of products (when securing the goods, we use cardboard boxes)
- all products are thoroughly checked before shipment to the customer
- we send the ordered goods directly from the manufacturer’s warehouse or from our own warehouses – so we have full control over the entire process of order fulfillment
The purchaser should verify the contents of the shipment as soon as it is received. We recommend checking your order with the courier every time, even if the outer packaging is intact. However, if the damage is discovered after the courier company has already left, please contact our store or directly with the courier delivering the order to arrange for inspection of the shipment and the writing of a damage report (if the situation arises, please send the original documents to the address of the headquarters of our online store).
Mattresses are shipped as a gabardine shipment. The courier, as an employee of an outside company, is not required to bring such a shipment to the customer’s home. It happens that the customer can receive this kind of assistance, which, unfortunately, from our side, we can not guarantee. The courier is always advised to call the business in advance.
Order completion date
Lead time, depends on the availability of the product in our warehouse or the time to bring it from the manufacturer. Goods available in stock are shipped every business day by 12:00 pm, while products with information on the website, for example. , “shipment within 14 days” or “shipment within 21 days,” we will ship as soon as we receive delivery of this product to our warehouse. The deadline should not exceed 20 working days. Each time we receive an order from a customer, we send information about the expected delivery date.
When choosing delivery by DTS courier service, expect an extended lead time+ 3 business days.
Transportation costs
Standard orders, placed in our store www.zikssen.pl, are delivered without additional payment, nationwide via DPD or DTS courier service. Some orders are shipped directly from the manufacturer via DPD. We offer free shipping, which covers the entire assortment of the zikssen.pl online store throughout Poland: the DTS courier company cooperating with us and our internal suppliers.
Forms of payment
Orders can be paid for in the following options:
- fast payments payu.pl or przelewy24
- PayU installments
- prepayment to bank account
The order is processed after the corresponding payment is credited to our bank account. The amount due should be paid to the account number indicated below, with the order number in the title:
SENPO sp. z. o.o. sp.k.
Krzywoustego 68
61-144 Poznań
Online ordering:
mBank S.A. 10 1140 2004 0000 3602 8062 3023
- prepayment of the deposit on account, surcharge in cash on delivery
Once the deposit is credited to our bank account, we immediately begin the order processing.
- cash on delivery – payment on delivery
If you choose this form of payment, the payment is collected by a courier or driver, delivering the goods directly to the customer.