FAQ

Quick Access:

• Forms
• Instructions

Most common customer inquiries

1. Returns
2. Complaints
3. The product was damaged by the courier
4. Product not in accordance with the order
5. Track your shipment and delivery date

 

Returns

In order to make a return

7.1. In accordance with the Law of May 30, 2014 on consumer rights, the consumer within 14 calendar days from the date of receipt of the shipment, may withdraw from the contract without giving any reason.
At senpo.co.uk, the consumer has the right to withdraw from the contract within 30 days of placing the order. In order to submit a statement of withdrawal, the Consumer may use the withdrawal form and should submit a statement of withdrawal by sending the above-mentioned completed statement to the address: SENPO, ul. Krzywoustego 68, 61-144 Poznań or electronically by writing to: zamowienia@senpo.pl and return the goods to the Store.

7.2. Returned Products must be complete. Goods should be returned within 30 calendar days of informing the Store about the withdrawal from the Agreement, in an unaltered condition, unless the change was necessary within the limits of ordinary management, i.e. The consumer should handle the goods with a view to the need for their eventual later return. The consumer, when making a return, shall bear the direct shipping costs.

7.3. The consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.

7.4. Due to the nature of the Items sold by the Senpo store and their hygienic nature, in special situations the store may refuse to accept Items that are generally considered to be items of personal use, and the use of which would in any way violate the principles of hygiene.

7.5. The right of withdrawal from the Agreement does not apply to the Consumer in the case where:
(a) the object of performance is an item that is perishable or has a short shelf life,
b) the object of the service is the Thing delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package was opened after delivery,
(c) the object of performance is Things, which after delivery, by their nature, become inseparably connected with other things,
d) the subject of performance is a Product made (section 3.12.) on the individual order of the Consumer with properties specified by him or closely related to his person,
e) The store has performed the service in full with the express consent of the Consumer, who was informed before the performance that after the performance will lose the right to withdraw from the contract,
(f) The product was purchased as a result of an auction.

7.6. At the latest at the time of delivery of the Products, the Seller shall provide the Consumer on a durable medium with instructions on withdrawal from the contract.

7.7. At the time of withdrawal by the Consumer from the Contract concluded at a distance, the related ancillary contracts concluded by the Consumer shall expire, if based on them the performance is performed by the entrepreneur or a third party under an agreement with the entrepreneur. The seller will inform this person of the consumer’s withdrawal from the contract. The consumer shall not bear the costs associated with the termination of these contracts, except for the costs specified in Art. 33, Art. 34 par. 2 and Art. 35 of the new Consumer Rights Law.