Regulations
The regulations, based on Art. 8 paragraph. 1 item 1 of the Law of July 18, 2002. On provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) and Art. 8 et seq. Law of May 30, 2014. On consumer rights (Journal of Laws of 2014, item 827, as amended).
The administrator of your data, provided in the form, is SENPO sp. z. o.o. sp.k. whom you can contact by writing to: kontakt@zikssen.pl
The basis for processing your personal data is the legitimate interest pursued by the Administrator, in accordance with Art. 6 paragraph. 1(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation).
We will process your personal data provided in the form in order to respond to your inquiry. Provision of data is voluntary, but without it we will not be able to respond. In connection with the processing of your data, you have the right to: 1) access to personal data; 2) rectification of data; 3) Request for restriction of data processing; 4) object to the processing of data; 5) data transfer; 6) request deletion of data; 7) file a complaint with the President of the Office for Personal Data Protection.
Table of Contents:
- General Provisions
- Placing an order and concluding a sales contract
- Delivery and payment
- Personal information
- Complaints
- Withdrawals from the contract
- Customer refunds
- Final provisions
1 General Provisions:
1.1. These Regulations, hereinafter referred to as the Regulations, set out the rules for the use of the Online Store www.zikssen.pl by Customers and Consumers, and regulates:
(a) the conditions for entering into sales contracts,
(b) the rules for consumers to exercise their right to withdraw from a remote contract without giving a reason
(c) the principles and procedures of the complaint procedure,
d) ways of making purchases in the Store and the time and form of delivery of Products.
1.2. Definitions of terms used in the Regulations:
a) Online store – an online store operating at www.zikssen.pl
b) Store, Seller – SENPO sp. z. o.o. sp.k., with its registered office at 68 Krzywoustego Street, 61-144 Poznań, entered in the register of entrepreneurs kept by the District Court Poznań – Nowe Miasto, NIP 782-288-75-30 and REGON 387 158 497, offering and selling its products in the online store,
c) Client – a natural person, a legal person or an organizational unit without legal personality, who uses the service provided electronically by the Service Provider to conclude a Purchase Contract or has concluded a Sales Contract with the Seller
d) Consumer – a natural person who uses the service provided electronically by the Service Provider in order to conclude a Purchase Contract or has concluded a sales contract not directly related to his/her business or professional activity, with the Seller.
e) Order – the expression of the Consumer’s will to conclude a contract.
f) Contract – the moment of conclusion of the Contract is considered to be the expression of the will to conclude the Contract by both parties – the Consumer and the Seller.
g) Registration – creation of a Consumer Account in the Online Store system. To register, fill out the registration form. Correct completion of the registration form will result in an automatic email message sent by the Seller’s system informing about the activation of the Account.
h) Customer Account – an individual account of the Consumer, protected by a password, through which the Consumer can observe the history of his orders, the process of completing the current Order, the date of shipment and the date of its receipt.
i) Price – the price of the goods that the Consumer is obliged to pay in connection with the purchase of the selected product in case of conclusion of the sales contract.
(j) Delivery – Transport and delivery of products shall be carried out through specialized courier companies, obliged to properly transport and secure the goods.
k) Product, Goods, Things – Things that are the subject of the Contract concluded between the Customer/Consumer and the Seller
1.3 Contact with online store support is possible via e-mail: kontakt@zikssen.pl, by phone: +48 535 626 234 or in writing to the address: SENPO sp. z. o.o. sp.k., 68 Krzywoustego St., 61-144 Poznań
1.4. Prices in the Online Store are expressed in Polish zloty (PLN) and include VAT (gross prices). Prices do not include possible shipping costs, which depend on the payment and delivery method selected by the Consumer. The Consumer is informed about the cost of Delivery when placing the Order.
1.5. If not expressly indicated in the offer, the goods available in the Online Store are new, without manufacturing defects and mechanical damage.
2. placing an order and concluding a sales contract:
2.1. Orders can be placed:
a) Through the order form, the so-called. Basket, available on the online store. The form can be used after the creation of a Customer Account or without registration. Registration is not mandatory, but in the absence of registration the Consumer is not able to use the options available in the Customer Account application.
b) by phone at +48 575 636 868
c) by e-mail, sending the order to: kontakt@zikssen.pl
(d) in the case of Products in the current sale offer, it is not possible to order Goods through the shopping cart, it is only possible to order by phone. Products offered as part of assortment sales usually appear as single, last pieces, so they are sold to the first Consumer who places an Order.
2.2. In the event of a technical error involving a difference in the parameters of the offered product (including but not limited to: size, price, type of finish, etc.) on the website of the Online Store www.zikssen.pl or on portals such as Marketplace, the Seller has the right to refuse to process an order placed for the aforementioned product.
2.3. Placing an order by registered Consumers of the Online Store involves adding the relevant goods, except for Sale Products, to the online shopping cart. Once all the Products of interest to the Consumer are in the shopping cart, choose the delivery method and payment method.
2.4. For each of the payment methods of the order, the Consumer, at the address provided by him, will receive an email confirming receipt of the order.
2.5. In the process of placing an order, the Consumer is obliged to provide true data to enable the conclusion of the Agreement and delivery of goods.
2.6. When placing an Order, it is necessary to confirm that you have read these Terms and Conditions.
2.7. The execution of an Order that has not been confirmed by the Consumer shall be suspended until confirmation is received.
2.8. The Consumer will be informed about the processing of the order in an e-mail message.
2.9. A consumer wishing to cancel an order that has not yet been completed or make changes to it should contact the Store by phone as soon as possible or inform the Store of the change in their decision by email.
2.10. Orders placed by phone or e-mail are handled by the Consumer Service Department of the online store on business days, i.e. Monday through Friday, excluding public holidays, from Mon. – pt. 9.00 – 17.00.
2.11. Commercial information posted on the Online Store does not constitute an offer within the meaning of Art. 66 of the Civil Code, but are an invitation to tender, even if the information includes the unit price of the goods.
2.12. The zikssen.pl online store also sells custom-made goods. The waiting time for the ordered Goods produced by zikssen.pl is determined individually between the Seller and the Consumer. To place an order for the aforementioned products, please contact us by email by writing to: kontakt@zikssen.pl or by phone at +48 535 626 234.
2.13. The consumer agrees to receive a request for reviews and ratings of the purchased product.
3 Delivery and Payment:
Payment terms can be found at:
https://zikssen.pl/dostawa-i-platnosci
4 Personal information:
5.1. When registering or placing an Order, the Consumer consents to the processing of his personal data by the Shop for the purpose of processing the Order, issuing an invoice and delivering the ordered Goods to the customer. The Consumer’s data is confidential and shall not be disclosed to persons unrelated to the Order process.
5.2. The Consumer’s personal information is protected in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws. No. 133, item 883; i.e. dated June 17, 2002. – Journal of Laws No. 101, item 926, as amended) and the Act on Providing Electronic Services of 18.07.2002 (Journal of Laws No. 144, item 1204, as amended).
5.3 A consumer who has filled in the order form has the possibility to access their personal data. In order to verify, modify or request removal of their personal data from the database, contact the Seller in writing by writing to the address SENPO sp. z. o.o. sp.k., 68 Krzywoustego St., 61-144 Poznan, electronically by writing to: kontakt@zikssen.pl or by phone +48 535 626 234.
5.4. It is in the interest of the Consumer to provide correct data to enable the Seller to contact and deliver the ordered goods. The Seller shall not be liable for the consequences resulting from the Consumer’s erroneous provision of such data.
5 Complaints:
6.1. The store is obliged to sell a full-quality Product. If a defect in the goods or their non-conformity with the contract is found, the Consumer has the right to file a complaint within 2 years from the date of delivery of the goods or if the defect is found one year from the release of the Product by the Store.
6.2. The consumer may demand repair of the goods, replacement of the goods with defect-free goods, reduction of the price of the goods, or may withdraw from the Sales Agreement. (Legal basis Art. Art. 577 § 1 and 5771 of the Civil Code).
6.3. All Products sold in the Store carry the manufacturer’s and seller’s warranty.
6.4. When submitting a complaint, the advertised product should be delivered to the address of the Store (if sending the product back is not possible, documentation is necessary, e.g. photos of the advertised product defects) along with the proof of purchase and a completed complaint application, available on the Store’s website. Proof of purchase is a receipt, invoice or other proof of purchase from the Store.
6.5. The complaint shall be processed immediately, but no later than within 14 calendar days from the effective filing of the complaint.
6.6. In the case of consideration of a complaint in favor of the Consumer who used the
of its rights under the warranty, the Store will repair, replace the advertised Product with a new, full-quality one or refund the value of the purchased Product.
6.7. A defective Product is not subject to complaint if the Consumer was informed of its defect when concluding the Sales Contract.
6.8. The response to the complaint will be sent within 14 days to the address provided by the Consumer or in any other way indicated by the Consumer.
6.9. The Seller shall inform the Consumer about the terms of the warranty. The warranty for the sold Product does not exclude, limit or suspend the rights of the Consumer under the Seller’s liability to the extent specified in the Civil Code Act of April 23, 1964. (Journal of Laws No. 16, item 93 as amended).
6.10. In order to facilitate the procedure for the complaint of goods, the Consumer may use the complaint form provided by the Seller.
6.11. Products purchased in the store are not subject to complaints if its defects have arisen as a result of improper use or the Product has been done mechanical damage through the fault of the Consumer.
6.12. Provisions for the Consumer in Section 6 of the Regulations,
With the exception of points 6.2., 6.6. and 6.9. shall apply to an individual who enters into a contract directly related to his business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
6 Withdrawal:
7.1. In accordance with the Law of May 30, 2014 on consumer rights, the consumer within 14 calendar days from the date of receipt of the shipment, may withdraw from the contract without giving any reason.
At zikssen.co.uk, the consumer has the right to withdraw from the contract within 14 days from placing the order. In order to make a statement of withdrawal from the contract, the Consumer may use the withdrawal form and should make a statement of withdrawal from the contract by sending the above-mentioned completed statement to the address: SENPO sp. z. o.o. sp.k., 68 Krzywoustego St., 61-144 Poznań or electronically by writing to: kontakt@zikssen.pl and return the goods to the Store.
7.2. Returned Products must be complete. Goods should be returned within 14 calendar days of informing the Store about the withdrawal from the Agreement, in an unaltered state, unless the change was necessary within the limits of ordinary management, ie. The consumer should handle the goods with a view to the need for their eventual later return. The consumer, when making a return, shall bear the direct shipping costs.
7.3. The consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.
7.4. Due to the nature of the Items sold by the Zikssen store and their hygienic nature, in special situations the store may refuse to accept Items that are generally considered to be items of personal use, and whose use would in any way violate the principles of hygiene.
7.5. The right of withdrawal from the Agreement does not apply to the Consumer in the case where:
(a) the object of performance is an item that is perishable or has a short shelf life,
b) the object of the service is the Thing delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package was opened after delivery,
(c) the object of performance is Things, which after delivery, by their nature, become inseparably connected with other things,
d) the subject of performance is a Product made (section 3.12.) on the individual order of the Consumer with properties specified by him or closely related to his person,
e) The store has performed the service in full with the express consent of the Consumer, who was informed before the performance that after the performance will lose the right to withdraw from the contract,
(f) The product was purchased as a result of an auction.
7.6. At the latest at the time of delivery of the Products, the Seller shall provide the Consumer on a durable medium with instructions on withdrawal from the contract.
7.7. At the time of withdrawal by the Consumer from the Contract concluded at a distance, the related ancillary contracts concluded by the Consumer shall expire, if based on them the performance is performed by the entrepreneur or a third party under an agreement with the entrepreneur. The seller will inform this person of the consumer’s withdrawal from the contract. The consumer shall not bear the costs associated with the termination of these contracts, except for the costs specified in Art. 33, Art. 34 par. 2 and Art. 35 of the new Consumer Rights Law.
7.8. The provisions relating to the Consumer in Section 7 of the Regulations, shall apply to an individual who enters into a contract directly related to his/her business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
7. refunds to customers:
8.1. The store will refund the returned Product immediately, no later than within 14 calendar days, in the case of:
(a) cancellation of a prepaid order before its execution,
b) return of the Product (withdrawal from the contract) from the order, which was delivered via courier service,
(c) if the complaint is accepted, but it is not possible to replace the Product, remove the defect in the Product or reduce the price.
8.2. In the case of return of the product (withdrawal from the contract), the Shop has the right to withhold reimbursement of payments received from the Consumer until the Product is received or the Consumer provides proof of its return, whichever event occurs first.
8.3. The store will refund the Consumer’s bank account if the order was paid for:
(a) in advance by wire transfer or payment card,
(b) on delivery at the courier or post office.
8.4. The consumer will be refunded the payment for the returned Product using the forms he or she used when making the payment.
8.5. The store shall not be liable for non-refund of amounts paid or delay in refund if they are the result of incorrect address, name or bank account number provided by the Consumer.
8.6. If the Consumer has made payment for the Order from a bank account or payment card that does not belong to him, and if the Consumer does not inform about the change of the bank account to which the refund should be sent, the refund will be made directly to the holder of that bank account with which the payment for the Order was made.
8.7. The consumer shall bear only the direct costs of returning the item to the Seller.
8.8. The store is not obliged to refund the difference in shipping costs if the Consumer has chosen a more expensive courier service than the cheaper courier offers available on the market.
8 Final Provisions:
9.1. When placing an order, until pressing the button “order with obligation to pay”, or any other with equivalent wording, the Consumer has the opportunity to change the entered data (e.g. type/quantity of goods/way of delivery).
9.2. In accordance with these terms and conditions, after placing an order, an automatic email will be sent to the email address provided in the order, confirming receipt of the order. The content of the message will also specify any necessary information about the order. In the event of an error by the Consumer as to the data entered (such as the quantity of goods ordered), the Consumer has the right to change the order. For this purpose, it is necessary, send an e-mail to kontakt@zikssen.pl or contact us by phone at +48 535 626 234 (standard fee according to the relevant operator). After the order is corrected, the Seller sends an e-mail to the address provided in the order, which will contain a confirmation of acceptance of the corrected Order.
9.3. The content of the concluded agreement shall be recorded, secured and made available:
(a) By sending to the Consumer at the e-mail address provided confirmation of the concluded contract.
(b) By printing and giving to the Consumer, together with the collection or shipment of goods, the order specifications and proof of purchase.
9.4. The content of the concluded contract is additionally recorded and secured in the Seller’s data communications system and provided to Consumers at their every request.
9.5. In matters not covered by these Regulations, the provisions of the law in force on the territory of the Republic of Poland, including the Civil Code, the Act on the declaration of services by electronic means of July 18, 2002 shall apply. (Journal of Laws No. 144, item 1204, as amended); Consumer Rights Act of May 30, 2014. (Journal of Laws of 2014, item 827) and other relevant provisions of Polish law.
9.6. A customer who is a Consumer in the event of a dispute with the Seller has the opportunity to use out-of-court means of handling complaints and pursuing claims. The consumer can, among other things:
a) apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement,
b) apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller,
c) obtain free assistance in resolving a dispute between the Consumer and the Seller, using free assistance from a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).
9.7. Any disputes that could not be resolved through mediation or with the help of relevant institutions, arising between the Customer or the Consumer and the Store will be settled by a court with jurisdiction over the Store’s premises.